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Frequent Questions
                 
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E-mail Add.:
sales@clear-logic.com.cn
 
TEL:
86-755-83340739
83340741		  
 
 
 
IMPORTANT NOTES
For correct installation of the UDVRs or USB Captures, it is necessary to install the software BEFORE connecting your Clear-Logic USB Device to the computer.
 
INSTALLATION NOTES
  1. You will need to have Administrator privileges to install the UDVRs or USB Captures software under Windows XP and Windows Vista.
  2. If you are running any anti-virus or anti-spyware utilities, please allow Clear-Logic software to register itself or some features may be missing or malfunction.
  3. The Clear-Logic software requires Internet Explorer 5.0 or later for proper operation.
  4. It is recommended that if one is upgrading from XP (32 bit) to Vista (32 bit) with an older release of Clear-Logic software, that one checks the Clear-Logic Website for the latest software release.
  5. During the connect camera portion of the installation, there may be a delay in recognizing the camera. This delay is expected not to exceed 30 seconds.
  6. If after the installation the camera is not detected. Simply disconnect and reconnect the camera. If using a hub, it is highly suggested to connect to a hub that is directly connected to the host system.
 
KNOWN ISSUES
  1. For proper UDVRs or USB Captures functionality, please be sure to have the latest Windows updates and service packs installed..
  2. If Windows Installer 3.1 (KB893803) is not installed on the system, the software will do so before continuing installation.
  3. To avoid any video or audio compatibility issues, please be sure to have the latest drivers for your video and sound cards installed.
  4. CPU consumption may be a bit higher when using Clear-Logic software on AMD processors.
 
TROUBLESHOOTING
      1. " Not found valid <Clear-Logic> video capture device!"
          If you receive an error of this type, check the following:
  • Another application may be utilizing the UDVRs or USB Captures. Only one application can use the UDVRs or USB Captures at a time.
  • Verify that the UDVRs or USB Captures is connected to the USB port.
  • Verify that the USB port on the computer is enabled (check the computer documentation)
  • The USB port is not functioning. Connect it to another port. If using the camera on a hub, try connecting it directly to the USB port on the back of the computer.
  • The UDVRs or USB Captures driver is not installed. Reinstall the Clear-Logic software.
 
 
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